SimpleLabOS connects directly to Medit Link and DS Core — new orders arrive as cases automatically, with their files. For iTero and 3Shape there is no direct cloud connection yet: SimpleLabOS reads the notification emails they already send your lab and puts what it finds on a case in your Scanner Inbox. How much arrives filled in depends on what the platform put in the email — almost nothing for 3Shape.
Medit Link and DS Core connect directly, on every plan. You connect your lab's own Medit Link or DS Core account once in Settings → Scanner Connections, and new orders arrive automatically as cases with their files attached. Medit orders also carry the order details — teeth, material, shade, due date and notes. When you accept a Medit case in SimpleLabOS the order is marked accepted in Medit, and if the clinic cancels in Medit you are notified. Medit requires the lab to reconnect every 30 days.
iTero and 3Shape have no direct cloud connection yet. For those, SimpleLabOS reads the notification emails the platform already sends your lab and puts everything it can find on a case in your Scanner Inbox (Standard and Pro plans). Whether that adds up to a working case or just a record with a link depends entirely on how much the platform put in the mail, which is why we list it field by field rather than asking you to take our word for it. Either way, there is no per-seat scanner-portal license or fee from us.
Medit Link and DS Core connect directly. iTero and 3Shape work through the notification emails they send — what differs is how much that email contains.
Direct connection, every plan
Connect your lab's Medit Link account in Settings → Scanner Connections. New Medit orders then arrive automatically as cases, with the order details (teeth, material, shade, due date, notes) and the scan files (STL) attached. When you accept the case in SimpleLabOS, the order is marked accepted in Medit, and if the clinic cancels in Medit you are notified. Medit requires the lab to reconnect every 30 days. Medit notification emails also still work through the Scanner Inbox.
Direct connection, every plan
Connect your lab's DS Core account in Settings → Scanner Connections. Orders that practices send to your lab in DS Core then arrive automatically as cases with their files. As the case moves through production in SimpleLabOS, the order status in DS Core follows, and if the practice cancels the order in DS Core you are notified.
Email only: a record and a link, nothing clinical
There is no direct connection to 3Shape. A 3Shape Communicate notice carries the practice, the operator, the operator's email, an order number, the 3Shape case ID and a link to the case — and nothing about the work itself. No patient, no teeth, no shade, no material, no due date: 3Shape keeps all of it behind the link. You get the case record and one-click access to the case, and you finish the entry by hand.
Email only: no dedicated reader yet
There is no direct connection to iTero. We have written email readers for 3Shape Communicate and Medit Link so far. Everything else, iTero included, goes through the general reader: it fills in a field when the mail writes it as a labelled line ("Patient:", "Shade:"), keeps the full message text on the case regardless, and flags the case urgent if the mail says so. Forward us one of yours and we will tell you exactly what comes out.
Every field the email readers pick up: what we can and can't read from scanner notification emails.
For iTero, 3Shape and other email-based intake, the notification email opens the case record and STL, PLY, OBJ, photo, and PDF files attach to it separately — those notifications carry no attachments of their own. Medit Link and DS Core orders arrive with their files.
Drag and drop STL, PLY, OBJ, photo, or PDF files straight onto the case card.
Scan a case QR code to upload files straight from a phone — no account required.
Send a secure upload link so a doctor or courier can attach files without logging in.
Once STL, PLY, or OBJ files are attached to a case, they open right on the card in a built-in 3D viewer — no separate scanner software needed to check a scan.
Doctors can also submit cases directly through the free doctor portal, with a full digital Rx form — tooth chart, material, shade, notes — and file upload, no scanner notification email required at all.
Explore the Doctor PortalNo "coming soon" here — these work in the product right now.
On the Standard and Pro plans, you connect your QuickBooks Online company once in Settings → Accounting. After that, SimpleLabOS sends invoices and payments to QuickBooks automatically, and payments recorded in QuickBooks come back and mark the invoice paid, usually within minutes. If an invoice is voided or its amount changed in QuickBooks, SimpleLabOS flags it for you to review. QuickBooks Desktop (.iif) and Xero (CSV) are file exports from the Invoices page, available on every plan; there is no live sync for them.
No-login Pay Now links embedded right in invoice emails — doctors pay by card or ACH straight from their inbox, powered by Stripe.
SimpleLabOS does not connect to the iTero or 3Shape clouds through an API, does not link to a 3Shape LMS or Unite account, and does not pull scan files out of their portals. For those two it reads an email, and nothing more. If a platform doesn't send a notification email, or changes the format of the one it sends, a case has to be added by hand or through the doctor portal instead.
We would rather tell you that up front than sell you the word "integration" and have you find out in week two. A lab left us over exactly that, and it was right to.
What labs usually ask before connecting a scanner platform or switching on scanner email parsing.
Partly. Medit Link and DS Core connect directly: you connect your lab's own account in Settings → Scanner Connections, on any plan, and new orders arrive automatically as cases with their files. Medit asks labs to reconnect every 30 days. iTero and 3Shape have no direct cloud connection, API or account link yet. For those, SimpleLabOS reads the notification email the platform sends when a case is submitted and opens a case from it — a 3Shape Communicate notice brings a record and a link and nothing clinical. Case files (STL, PLY, OBJ, photos, PDFs) are attached separately by upload, QR code, secure link, or through the doctor portal.
Medit Link and DS Core connect directly. Any platform whose notification emails your lab receives — iTero, 3Shape, Medit Link and most others — can also be read through the Scanner Inbox (Standard and Pro). Dedicated email readers exist for 3Shape Communicate and Medit Link; everything else goes through the general reader, which picks up labelled lines and always keeps the full message text. There is no per-seat scanner-portal license or fee from us.
Three ways: manual upload straight onto the case card, a QR code scan from a phone, or a secure upload link you send to the doctor. Doctors can also submit a case directly through the doctor portal with a full Rx form and file upload. Once files are attached, they open in a built-in 3D viewer.
QuickBooks Online sync (Standard and Pro): invoices and payments go to QuickBooks automatically, and payments recorded in QuickBooks come back. QuickBooks Desktop (.iif) and Xero (CSV) invoice exports on every plan, which are file exports rather than live syncs. And Stripe for payments, including no-login invoice pay links that accept card or ACH. These are live today.
Yes. You get a 14-day free trial on any plan, so the fastest way to evaluate this is to forward a real notification from each of your email-based platforms on day one and see exactly what comes out. Note that the Scanner Inbox is part of the Standard and Pro plans — the Starter plan does not include it. The direct Medit Link and DS Core connections are available on every plan, Starter included.
That is the whole evaluation: start your free 14-day trial, send us an iTero, 3Shape or Medit email you actually received, and look at what the case comes out like.