Give every dental office a secure portal where they submit cases, track status, and pay online — and give the rest of them a pay link that needs no login at all.
A dental lab doctor portal (customer portal) is a secure website where a lab's referring dentists submit cases with a digital Rx — tooth chart, product, shade, files — follow status from case entry to shipped, message the lab, and pay online. SimpleLabOS includes the doctor portal on every plan, including Starter; doctor logins are free and unlimited and never count as a user seat. Access is invite-only — the lab invites each dental office — and an office that never logs in can still pay from a link in the invoice email.
Everything a dental office needs to work with your lab — without a phone call.
Doctors submit cases through a full digital Rx form — patient name, tooth chart, product, shade, notes, and STL or photo file upload. Nobody at your lab re-types details off an email or a fax.
Doctors only ever see their own cases in "My Cases," with live status — received, in production, quality check, ready, shipped — plus an automatic email when a case is ready or ships, and a message thread on every case.
Doctors see their own invoices in the portal and can pay there, or pay from a secure no-login link — card or bank transfer (ACH), through Stripe, into your lab's own account.
Invite each dental office directly from SimpleLabOS — no public signup, no strangers in your data.
The office sets up their own secure password from the invite link. Their portal, their credentials.
From day one, the office can send cases, watch status, message you, and pay online.
Be honest about how this goes: you invite twenty offices, four of them actually use the portal, and the rest keep emailing and calling. That is not a rollout failure, it is just how a busy practice works. So nothing in SimpleLabOS depends on the doctor logging in. The portal is there for the offices that want it, and everything that has to reach the other sixteen reaches them by email, under your lab's name.
Every invoice email carries a Pay Now link. It opens a payment page for that one invoice — no account, no password, no app. Card or bank transfer (ACH), paid into your lab's own Stripe account.
Invoices, monthly bills and case emails go out under your lab's name, with your logo and your colour on the PDF. The office sees you, not the software.
At month end, send each doctor a statement of account — that month's invoices plus anything still carrying a balance — as a PDF attached to an email. No login required to read it.
The portal is an option for the offices that want it, never a requirement. An office can submit every case by email, pay every invoice from a link, and never create a password — and you still get the case on the board and the money in your account.
Invite one doctor or a hundred — doctor accounts never count against your lab's user seats, and the portal is included on every plan, even Starter at $29/mo. No per-doctor fees, no "portal add-on" upsell.
Start Your Free TrialWhen a case is marked Ready or Shipped, the doctor's office gets an email automatically — no one on your team has to remember to pick up the phone.
Every case has its own message thread between you and the doctor's office. Questions about shade, fit, or a remake stay attached to the case — not buried in an email chain.
What labs usually ask before rolling out the doctor portal.
Yes. Each dental office gets its own secure portal login where doctors submit cases through a digital Rx form (patient info, tooth chart, product, shade, notes, and file upload) and track every case they have sent you under "My Cases," with live status from case entry through shipped.
They never have to. Every invoice email carries a Pay Now link that opens a payment page for that one invoice with no login and no account, their monthly bill arrives as a PDF attached to an email, and a case can reach your lab as a forwarded scanner notification or an email from an address you have allowed. The portal is an option, not a requirement.
No. Doctor logins are free and unlimited — they do not count against your lab's user seats, and the portal is included on every plan, even Starter at $29/mo.
Access is invite-based. You send each dental office an invite from SimpleLabOS, and the doctor activates their own secure login from that invite. There is no public, self-serve doctor signup.
Yes. Doctors can pay from the portal or from a secure no-login payment link — card or bank transfer (ACH), through Stripe, into your lab's own account. An office that would rather not pay case by case can authorise a saved card once, and it is charged when each case ships.
Yes, a card is collected up front, but you won't be charged during the 14-day free trial, and you can cancel anytime before it ends.
A portal for the offices that want one, and a no-login pay link for the ones that never will — free for every doctor, on every plan. Start your free 14-day trial today.