Privacy Policy

Last updated: January 20, 2026

1. Introduction

Welcome to SimpleLabOS ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal, business, and patient/client data. This privacy policy will inform you as to how we look after your data when you visit our website or use our software platform.

2. Data We Collect

We may collect, use, store and transfer different kinds of data including:

• Identity Data: includes names, usernames, or similar identifiers.
• Contact Data: includes email address, billing address, and telephone numbers.
• Patient/Client Data: includes data entered by you regarding your lab's cases. Note: For Dental and Optical labs, we process this data in compliance with HIPAA regulations (BAA available for Enterprise).
• Usage Data: includes information about how you use our platform to improve workflows.

3. How We Use Your Data

We will only use your data to provide and improve the SimpleLabOS service. We do NOT sell your data to third parties. Commonly, we use your data to:

• Process and manage your laboratory cases and orders.
• Generate invoices and facilitate payments (via Stripe).
• Provide customer support and troubleshoot issues.

4. Data Security

We have put in place appropriate security measures, including Client-Side Encryption (AES-GCM), ensuring we cannot access your encrypted patient identifiers without your credentials. This architecture supports our commitment to privacy and data sovereignty.

5. Contact Us

If you have any questions about this privacy policy, please contact us at: support@simplelabos.com