Enterprise-Grade Security
Your data is your business. We treat it with the highest level of protection.
Data Encryption
All data is encrypted in transit using TLS 1.2+ and at rest using AES-256 standard encryption. Your sensitive business information is never exposed.
Daily Backups
Your database is backed up automatically every day, and those backups are kept for 7 days. We also make a separate encrypted copy every night and store it off-site with a different provider.
Compliance & Standards
Need a BAA?
We don't offer a Business Associate Agreement today. We're working on a HIPAA plan with a signed BAA for a small group of founding labs. If your lab needs one, tell us about it and we'll give you a straight answer on fit, pricing and timing.
Request a HIPAA fit checkAccess Control
SimpleLabOS implements role-based access control (RBAC) so every team member only sees what they need. Lab owners, technicians, and dentist portal users each have distinct permission scopes.
- Row-level tenant isolation between labs
- Session timeout and automatic logout
- Three access levels: Owner, Manager, Designer
Data Handling & Residency
All production data is hosted on U.S.-based infrastructure. We never sell, share, or use your lab data for training purposes. Data export is available at any time.
- U.S.-based cloud infrastructure
- Full data export on request
- No data resale or third-party training use
Incident Response & Monitoring
SimpleLabOS maintains continuous uptime monitoring with a 99.9% SLA target. Our incident response process includes automated alerting, root cause analysis, and customer notification within 24 hours for any data-impacting event.