iLab Alternative for
US Dental Labs
iLab's free tier is tempting. iLab publishes a HIPAA and GDPR conformity statement on its own site; its terms of use are governed by the law of the Emirate of Sharjah (UAE), so if you handle US patient data it is worth asking them directly about a BAA and where your data is stored. SimpleLabOS is US-based, encrypts records with AES-256 and keeps audit logs, syncs with QuickBooks Online on Standard and Pro, and exports invoices to QuickBooks Desktop and Xero. We do not currently offer a BAA.
Why US Labs Choose SimpleLabOS Over iLab
Security & compliance
AES-256 encryption, audit logs, and daily backups on SOC 2 Type II audited infrastructure. We do not currently offer a Business Associate Agreement (BAA). HIPAA compliance ultimately depends on how your lab operates, not on the software alone. iLab publishes its own HIPAA and GDPR conformity statement — ask them directly about a BAA if you need one.
QuickBooks Online Sync & Xero Export
Standard and Pro plans sync invoices and payments to QuickBooks Online automatically, and every plan can download QuickBooks Desktop (.iif) or Xero (CSV) files and import them into your books. iLab focuses on VAT/multi-currency for international markets.
US-Based Support
Support hours aligned to US time zones, so you can reach us during your working day.
Dentist Portal Included
Let dentists submit cases and check status themselves, 24/7, instead of calling for updates. Doctor-portal logins are free and unlimited on every plan, including Starter — only lab staff count toward paid seats. iLab's free plan has no portal; its paid plans include a clinic portal, so compare what each one covers.
SimpleLabOS vs iLab
| Feature | SimpleLabOS | iLab |
|---|---|---|
| Free Tier | 14-day trial | Free plan: 50 cases/mo, 1 user, no portal |
| Paid Starting Price | $39/mo | $39/mo for 100 cases ($79 for 200, $109 for 300, $159 for 500) |
| Setup Fee | $0 | $0 |
| Visual Kanban Board | ||
| Dentist Portal | Paid plans only (not on the free plan) | |
| Online card payments | Built in on every plan for US and Australian labs; SimpleLabOS takes 0.5% per online payment, plus Stripe's standard processing fees | Stripe payment links: $14/mo add-on on Standard, included on Professional |
| QuickBooks (.iif) / Xero (CSV) invoice export | Confirm with vendor | |
| Barcode/QR Scanning | Confirm with vendor | |
| Security posture | AES-256, audit logs, no BAA currently offered | Confirm with vendor |
| US-Based Support | Confirm with vendor | |
| Inventory Management |
iLab's free plan suits very small labs. Competitor capabilities vary by package — confirm current details with the vendor.
Frequently Asked Questions
Is iLab really free?
iLab offers a free Startup plan capped at 50 cases per month and 1 user, with no clinic portal (per its pricing page). Its paid Standard plan is priced by case volume: $39/month for 100 cases, $79 for 200, $109 for 300 and $159 for 500, and it includes a clinic portal and invoicing. At 100 cases a month iLab's $39 is the same as our Starter plan; the difference is in what is included, since online card payments are built into every SimpleLabOS plan (live for US and Australian labs today; other countries on request) with no add-on charge, though SimpleLabOS takes a 0.5% platform fee on each online payment and Stripe's standard processing fees apply, while iLab lists Stripe payment links as a $14/month add-on on Standard (included on its Professional plan). SimpleLabOS offers a 14-day full-feature trial, then $39/mo for up to 150 cases a month (unlimited on Pro).
Where is iLab based?
iLab's terms of use (ilab.dental/terms) are governed by the law of the Emirate of Sharjah and UAE federal law. SimpleLabOS is a US-based company with support hours aligned to American time zones, AES-256 encryption, and audit logs. We do not currently offer a Business Associate Agreement (BAA).
Does iLab have a dentist portal?
Yes, on its paid plans: iLab's Standard plan includes a clinic portal with online orders from clinics, while its free Startup plan has no portal. SimpleLabOS includes a 24/7 doctor portal (customer portal) on every plan, including Starter, where doctors can submit cases, track status, and view invoices themselves instead of calling. Doctor-portal logins are free and unlimited; only lab staff count toward paid seats.
Which is better for a US dental lab: iLab or SimpleLabOS?
For US dental labs, SimpleLabOS offers key advantages: AES-256 encryption and audit logs, QuickBooks Online sync (Standard and Pro), QuickBooks Desktop (.iif) and Xero (CSV) invoice export, US-based support, and a visual Kanban workflow. iLab's strength is VAT support for international labs.
Ready for US-Grade Lab Software?
Encrypted, audit-logged records, QuickBooks Online sync (Standard and Pro), QuickBooks Desktop and Xero exports, and support when you need it.
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